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Payments

Payment methods

Livspace offers multiple online and offline payment options to make your interior purchase hassle-free.

1. Online Payments

Every quotation shared with you will include an online payment link. The payment is processed through a secure PayU gateway and you can use it pay through all major credit cards, debit cards, UPI, and wallets.

If you prefer a bank/wire transfer, contact your designer for payment details.

2. Offline payments

To opt for this method, speak to your designer. All cheques or drafts must be in the favour of HOME INTERIOR DESIGNS E-COMMERCE PRIVATE LIMITED

Transaction security guarantee

Livspace respects your financial privacy, and we guarantee the security of all online transactions made with us. Transactions are secured via PayU, which is VeriSign Secured® and Payment Card Industry (PCI) compliant. The VeriSign Secured® Seal is the most trusted security mark for online transactions, while Payment Card Industry (PCI) and PayU are under strict global information security standards defined for organizations handling credit holder information. So, transact online with Livspace without any worry.

Transaction failures

In the event of a failed online transaction, no amount is deducted from your account or card. When making the payment, please ensure that you are connected to a stable internet connection, and all entered details are correct, as these often result in transaction failures.

Should you still need any assistance with your payment, please contact us at +91-9148-484-666 between 10 am to 9 pm, from Monday to Saturday. Or else email us at care@livspace.com

Payment terms for a Livspace project

1 Project and order : A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for eg., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.

Booking Livspace : You can book your interior project with Livspace by paying a booking fee which is charged at 5% of the estimated order value. The booking fee is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 5% for the new scope before design can begin.

Payment gateway fee

  • Gateway fee shall be waived off for the first instalment paid by customer.
  • Invoice can be downloaded from Livspace Hub
  • A non-refundable gateway fee of 2%(including GST) per transaction shall be levied on payments made by customers against a project.

Execution milestones for an order

Mentioned below are the types of orders and pre-defined execution milestones for a clear picture of your payment schedule. At the execution milestone, 40 - 50% of the work in terms of the order value, is completed. Once the order reaches this milestone, the balance 50% payment is due. 

Order TypeOverview of work involvedExecution Milestone(Pay 100%)Handover
Order Type 1Civil & MEP (Mechanical, Engineering & Plumbing)MEP base work & POP (Plaster of Paris completion)MEP fixtures & fittings, final painting & handover
Order Type 1Custom Furniture (Workshop)Carcass quality check completionInstallation & handover
Order Type 1Custom Furniture (On-site)Wood framework completionFinishing & handover
Order Type 2Catalogue productsNAPay 100% for door delivery & Installation

Payment terms for an order

In case your booking fee is already adjusted against an order(s), the following payment terms will apply for all subsequent orders. Need to be placed at 50% payment.

Terms & Conditions

  • Delays in making a payment at any stage can cause a delay in the project completion. Livspace is not liable for any such delay.
  • In case of project cancellation after 50% payment, we are unable to refund any money as cash or Livspace store credits.